Service & Support

After-sales commitment

01

Quality guarantee period

Instrument warranty for one year, accessories warranty for six months, within one month replacement…

Instrument warranty for one year, accessories warranty for six months, within one month replacement, life-long maintenance. In a month, the instrument non-human factors, no conditions to replace the new machine; within a year will be free to solve all non-human factors instrument, free of any service fee.
02

24 hours after sales response

Receives the customer to reflect the quality question, the information and the technical service must…

After receiving the user to reflect the quality of information, technical and service requirements, within 24 hours of response, the completion of the ten working days.
03

After sales training

According to user needs, provide free training, training content package…

According to the needs of the user, provide free training, training, including infrared principles, equipment and maintenance of the principle of work, training locations by the buyer. If the user changes after the operator, but also for new technical personnel for free training.

After-sale mode

01 / Product failure free detection
02 / Trouble shooting during warranty period, avoid all maintenance cost and material cost
03 /Product software failure free upgrade and verification
04 / In the warranty period, maintenance costs will only charge the cost of spare parts by the customer service and customer communication and provide maintenance and inspection report quotes

Technical support
+8613651316831
Maintenance Center
+8613651316831
Contacts：Victor Hu
address：Email:frdoptics@gmail.com

After sales process

Note: 1, warranty period (the quality of the product itself free maintenance, that caused by the failure of the product repair costs only maintenance costs)
2, non warranty products, return to factory maintenance costs of transport by use and maintenance units assume their respective

After Repair

Establish user files to improve product quality

FRD after sales service center is responsible for receiving and collecting user complaints consulting information, to ensure that the problems and requirements of the user can be timely processing, and the processing of tracking and verification.
At the same time, the use of user records to create products for the future quality of products to provide the basis for improvement.

Customer information
Customer category * Other clients End user Engineer Distributor
Company *	Contacts *
Phone number *	Mail box *
Phone number	Unit address *
Fault problem
Product model *	product ID *
Fault description * 请尽量详细描述您的产品故障问题	Processing requirements 留下您的处理意见，比如要求回复日期、意见等。
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Solution

About us

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After-sales commitment

After-sale mode

After sales process

After Repair